Good care is in the details
A diary in The Guardian from a relative of the poor care given his mother: the problems were largely about simple failure to be nice to people, make sure people eat, and make sure that simple needs are met, like having their hearing aids fitted every day so that they can communicate. This is not nursing or medicine, but simple good personal service, but it could probably be helped by nurses and doctors who took a detailed interest in the detail of how people were looked after before they worried about this or that professional procedure.
Skellington, D. Catalogue of disaster. Guardian Society 26th May 2008: 1-2
Candle in St Cristopher's chapel last year